Shipping and Returns

Free Shipping For US Delivery

 

KE321 Store is pleased to offer for a limited time: FREE STANDARD SHIPPING on USA orders over U$50* in an effort to make shopping online easier and more enjoyable to you.

For USA orders, packages are generally dispatched within 5 business days after receipt of payment and are shipped via USPS (United States Postal Service) with tracking information and confirmation signature. If you prefer express delivery, additional cost will be applied. Please contact us when choosing this method.

 

*Please contact us for the international shipping rates if you wish to deliver your orders outside USA.

A standard flat rate shipping fee of US$12.00 applies to any USA order less than US$50.00. This fee also will apply to the situations below:

  • Re-delivery orders caused by insufficient shipping address information will be charged a flat rate shipping fee of US $12.00.
  • Re-delivery orders caused by missed deliveries, if recipients were unavailable to receive parcels, will also be charged a flat rate shipping fee of US $12.00.

 

International

 

To order internationally, please call 1-604-233-0355 Pacific Standard Time 9am - 5pm.

 

Returns

 

Unopened products may be returned for any reason within 7 days of the delivery date for a store credit or refund. Please contact us and provide us with your invoice number and reason for return to receive your Return Authorization Number. We must issue you a Return Authorization Number before returned products are accepted. All returns are subject to a 15% restocking fee and shipping charges are non-refundable. You are responsible for the postage on returned items unless they are defective or incorrect.